Shipping policy

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 5 -10 business days
  • International: 10-20 business days

*Due to Covid-19 orders may take longer than normal to fulfill. Fulfillment time can take up to 14 business days (USA) . We apologize for the inconvenience this may cause.

We work with an on-demand order fulfillment company with facilities worldwide!

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
Pro tip: Package theft is on the rise—I​f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at Identiti.company@gmail.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like U​SPS ZIP code lookup​ to make sure you get it right!